FAQ
Where are you located?
We're a US-based brand making supplies for sewing, crochet, knitting, and quilting lovers. To ensure the best quality and fastest delivery, your order is printed and shipped directly from our fulfillment centers across the United States.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $75 within the US. For orders below $75, a small flat-rate shipping fee applies at checkout.
What is your return policy?
Your satisfaction is our priority. If you receive a damaged or incorrect item, we'll replace it or issue a refund immediately. We also offer a 30-day money-back guarantee — love your stitches, or get your money back, no hassle, no drama.
Will I get a tracking number for my order?
Once your order ships, you'll receive a tracking email with a special number so you can follow your package's exciting journey!
What size would fit me best?
We know sizing can be tricky, that's why we have a handy size chart on every product page. If you're still unsure, don't hesitate to reach out to our friendly customer service team at our email: support@stitchsass.com